1. Our Guarantee
We stand behind the effectiveness of our weight loss program. If you follow the program for 6 consecutive months and do not lose at least 5% of your starting body weight, you are eligible for a full refund of program fees paid.
2. Eligibility Requirements
To be eligible for a refund under our guarantee, you must:
- Have completed a minimum of 6 consecutive months on the program
- Have attended all scheduled follow-up appointments with your Obesity Care Pharmacist
- Have taken medication as prescribed throughout the program duration
- Have provided accurate health information at the time of enrollment
- Have documented starting weight at the time of your initial consultation
- Submit your refund request within 30 days of completing the 6-month program
3. What Is Refunded
The refund applies to program, consultation, and medication fees paid directly to Central Point Pharmacy.
4. Who Is Not Eligible
This offer is not available to:
- Returning members
- Members who cancel before the end of their first 180 days (6 months)
5. How to Request a Refund
To submit a refund request:
- Email centralpointrx@gmail.com with the subject line "Refund Request"
- Include your full name, date of enrollment, and a brief description of your experience
- Our team will follow up within 5 business days to verify eligibility and process your request
6. Refund Processing
Approved refunds will be processed within 10 business days of verification. Refunds will be returned via the original payment method where possible. In cases where the original payment method is no longer available, we will arrange an alternative.
7. Cancellations
You may cancel your program at any time by contacting us. However, cancellations before completing 6 months are not eligible for the money-back guarantee refund. Unused prepaid program fees (if applicable) may be refunded on a prorated basis at our discretion.
Dispensed medications cannot be returned or refunded once they have left our pharmacy, in accordance with Alberta College of Pharmacy regulations.
8. Contact Us
For any questions about our refund policy, contact us at:
Central Point Pharmacy
10382 105 St NW, Edmonton, AB, Canada T5J 1E6
Phone: 780-250-2616
Email: centralpointrx@gmail.com