1. Scope
This policy covers refunds of fees paid directly to Central Point Pharmacy for our weight management program, including consultation and program fees. It does not cover amounts billed by a third party, such as your drug plan or another provider.
2. Cancellations
You may cancel your program at any time by contacting us. Unused prepaid program fees (if applicable) may be refunded on a prorated basis at our discretion. Fees for consultations and services already provided are not refundable.
Dispensed medications cannot be returned or refunded once they have left our pharmacy, in accordance with Alberta College of Pharmacy regulations.
3. How to Request a Refund
To submit a refund request:
- Email info@centralpointpharmacy.com with the subject line "Refund Request"
- Include your full name, date of enrollment, and a brief description of your request
- Our team will follow up within 5 business days to verify eligibility and process your request
4. Refund Processing
Approved refunds will be processed within 10 business days of verification. Refunds will be returned via the original payment method where possible. In cases where the original payment method is no longer available, we will arrange an alternative.
5. Contact Us
For any questions about our refund policy, contact us at:
Central Point Pharmacy
10382 105 St NW, Edmonton, AB, Canada T5J 1E6
Phone: 780-250-2616
Email: info@centralpointpharmacy.com